Reverse Logistics Association: RL Quote

RL Quote

RFI ID 91 - CLOSED - Indonesia - Major Computer OEM is seeking field service 3PSP for Indonesia
Estimated Annual Volume / Revenue:	TBD
Length of Service:	24 months
Request for Information:
Major Computer OEM is seeking field service 3PSP for Indonesia. Computer OEM is looking for service providers to execute on site service for customer in which the service provider has dispatched qualified and trained technician/engineer to the customer's location. Perform and restore the customers' system to proper operation condition in accordance to the proper steps. Return a working operating system to customer's location; in the case of Depot Services, the replacement of a whole unit. Technician/Engineer must be on the site within a day when notified. It is preferred that the Technician/Engineer is near OEM customer sites for accessibility. This is an on-call or standby FAE Service. Limit response to two-pages with financial overview.

Please submit your response to RFI ID 91 so it can be forwarded to the originator of this RFI.

RFI ID 90 - CLOSED - North America - Wireless/Telecommunications OEM is seeking In-Field Scrap and Recycling Program 3PSP
Estimated Annual Volume / Revenue:	TBD
Length of Service:	24 months
Request for Information:
Wireless/Telecommunications OEM is seeking competitive bids for the outsourcing of its in-field scrap and recycling program. Overview- OEMs Authorized Service Centers (ASCs), distribution centers, and outside processing facilities hold excess and obsolete materials requiring disposal and recycling (Scrap Materials). Some of these Scrap Materials offer OEM the opportunity to recuperate revenue through the mining of precious metals and components, but require the remaining materials to be disposed of in an environmentally safe manner. OEM seeks a 3PSP to Coordinate removal of scrap materials, conduct recovery efforts on applicable parts, complete scrap and destruction of remaining materials, submit reports detailing recovery levels and scrap poundage, and present documentation confirming environmentally compliant disposal including certificates of destruction. Materials Assemble phones, CCA boards, electrical components, plastics, batteries, accessories, and literature. Locations Majority of Scrap is from the Continental US and Latin America. Enviromental Standards ISO 14001, ISO 9001, and applicable local environmental laws. Responses are Due by Friday 5pm PST, June 15, 2007 Please submit any questions to rlquote@rltinc.com

Please submit your response to RFI ID 90 so it can be forwarded to the originator of this RFI.

RFI ID 89 - CLOSED - Mexico - Manufacturer looking for Field Service and Potential Rework/Sorting Facility Service for Northern, Mexico.
Estimated Annual Volume / Revenue:	units 600K
Length of Service:	12 months
Request for Information:
An ODM/OEM manufacturer of Thermal Chassis products has a manufacturing plant is in the Far East. The ODM has many Hub sites located around the world. The OEM is looking for Field Service Providers (preferably local service providers) that can support them effectively, in Northern Mexico, Average Volume (Pieces) Shipped Per Month: Mexico: 45K~50K Field Application Engineering (FAE) Service Requirements: 1) FAE must have relevant technical capabilities in hand to conduct an FA analysis. Capability to analyze the commodity related failures and communicate with website to take containment actions and keep the lines running with out stopping. 2) Must have the strong communication and leadership ability to oversee the reworking/sorting on time if the need arise. Note: The 3PSP must at least have a rework/sorting facility near by. This is in anticipation of a huge volume or screening, sorting or reworking facility in Northern Mexico. However, the 3PSP must provide a quotation per piece before engaging on the activity, this will be decided on an as needed basis. 3) 3PSP must be on the site within a day when notified. It is preffered that the 3PSP is near OEM customer sites for accessibility. This is an on-call or standby FAE Service. OEM prefers to be charged an HOURLY Basis service fee to start. Limit responses to 2 pages with financial overview. Questions email to rlquote@rltinc.com

Please submit your response to RFI ID 89 so it can be forwarded to the originator of this RFI.

RFI ID 88 - CLOSED - Hungary/Czech - Manufacturer looking for Field Service and Potential Rework/Sorting Facility Service for Hungary and Czech
Estimated Annual Volume / Revenue:	units 480K
Length of Service:	12 months
Request for Information:
An ODM/OEM manufacturer of Thermal Chassis products has a manufacturing plant is in the Far East. The ODM has many Hub sites located around the world. The OEM is looking for Field Service Providers (preferably local service providers) that can support them effectively, in Hungary/Czech, Average Volume (Pieces) Shipped Per Month: Hungary/Czech: 40K~45K Field Application Engineering (FAE) Service Requirements: 1) FAE must have relevant technical capabilities in hand to conduct an FA analysis. Capability to analyze the commodity related failures and communicate with website to take containment actions and keep the lines running with out stopping. 2) Must have the strong communication and leadership ability to oversee the reworking/sorting on time if the need arise. Note: The 3PSP must at least have a rework/sorting facility near by. This is in anticipation of a huge volume or screening, sorting or reworking facility in Hungary/Czech. However, the 3PSP must provide a quotation per piece before engaging on the activity, this will be decided on an as needed basis. 3) 3PSP must be on the site within a day when notified. It is preffered that the 3PSP is near OEM customer sites for accessibility. This is an on-call or standby FAE Service. OEM prefers to be charged an HOURLY Basis service fee to start. Limit responses to 2 pages with financial overview. Questions email to rlquote@rltinc.com

Please submit your response to RFI ID 88 so it can be forwarded to the originator of this RFI.

RFI ID 87 - CLOSED - Brazil - Manufacturer looking for Field Service and Potential Rework/Sorting Facility Service for Brazil
Estimated Annual Volume / Revenue:	units 240K
Length of Service:	12 months
Request for Information:
An ODM/OEM manufacturer of Thermal Chassis products has a manufacturing plant is in the Far East. The ODM has many Hub sites located around the world. The OEM is looking for Field Service Providers (preferably local service providers) that can support them effectively, in Brazil, Average Volume (Pieces) Shipped Per Month: Brazil: 20K Field Application Engineering (FAE) Service Requirements: 1) FAE must have relevant technical capabilities in hand to conduct an FA analysis. Capability to analyze the commodity related failures and communicate with website to take containment actions and keep the lines running with out stopping. 2) Must have the strong communication and leadership ability to oversee the reworking/sorting on time if the need arise. Note: The 3PSP must at least have a rework/sorting facility near by. This is in anticipation of a huge volume or screening, sorting or reworking facility in Brazil. However, the 3PSP must provide a quotation per piece before engaging on the activity, this will be decided on an as needed basis. 3) 3PSP must be on the site within a day when notified. It is preffered that the 3PSP is near OEM customer sites for accessibility. This is an on-call or standby FAE Service. OEM prefers to be charged an HOURLY Basis service fee to start. Limit responses to 2 pages with financial overview. Questions email to rlquote@rltinc.com

Please submit your response to RFI ID 87 so it can be forwarded to the originator of this RFI.

RFI ID 86 - CLOSED - India - Manufacturer looking for Field Service and Potential Rework/Sorting Facility Service for India
Estimated Annual Volume / Revenue:	units 240K
Length of Service:	12 months
Request for Information:
An ODM/OEM manufacturer of Thermal Chassis products has a manufacturing plant is in the Far East. The ODM has many Hub sites located around the world. The OEM is looking for Field Service Providers (preferably local service providers) that can support them effectively, in India, Average Volume (Pieces) Shipped Per Month: India: 20K Field Application Engineering (FAE) Service Requirements: 1) FAE must have relevant technical capabilities in hand to conduct an FA analysis. Capability to analyze the commodity related failures and communicate with website to take containment actions and keep the lines running with out stopping. 2) Must have the strong communication and leadership ability to oversee the reworking/sorting on time if the need arise. Note: The 3PSP must at least have a rework/sorting facility near by. This is in anticipation of a huge volume or screening, sorting or reworking facility in India. However, the 3PSP must provide a quotation per piece before engaging on the activity, this will be decided on an as needed basis. 3) 3PSP must be on the site within a day when notified. It is preffered that the 3PSP is near OEM customer sites for accessibility. This is an on-call or standby FAE Service. OEM prefers to be charged an HOURLY Basis service fee to start. Limit responses to 2 pages with financial overview. Questions email to rlquote@rltinc.com

Please submit your response to RFI ID 86 so it can be forwarded to the originator of this RFI.

RFI ID 85 - CLOSED - North America - Retailer is looking for Repair Service for Small Gas Engines.
Estimated Annual Volume / Revenue:	units 120,000yr
Length of Service:	36 months
Request for Information:
Large North American Retailer with more the 1000 locations, is looking for a repair service with a single location anywhere in US to service small engines and gas powered equipment. The 3PSP needs strong relationships with small engine OEMs, ability to perform 3rd party billings, and capacity to service up to 120,000 small engines and gas-powered equipment per year. Keep in mind these volumes are seasonal. Desired 3PL, but not essential: - Existing successful operation - Certified Technicians on pay roll - Liability Insurance Limit responses to 2 pages with financial overview. Questions email to rlquote@rltinc.com

Please submit your response to RFI ID 85 so it can be forwarded to the originator of this RFI.

RFI ID 84 - CLOSED - NA Retailer is looking for 3PL partner for Pick Up/Drop Off Service.
Estimated Annual Volume / Revenue:	units 100,000yr
Length of Service:	36 months
Request for Information:
Large National Retailer is looking for a logistics company with National Coverage with the ability to pick up/drop off over 100,000 pieces per year of odd-shaped consumer products from all 1800 locations. Logistics are Monday through Friday. Also looking to maximize best practices of handling products to minimize cost. Desired 3PL, but not essential: - Fleet of trucks - Liability insurance - Own drivers Limit responses to 2 pages with financial overview, and provide references of current logitics customers. Questions email to rlquote@rltinc.com

Please submit your response to RFI ID 84 so it can be forwarded to the originator of this RFI.

RFI ID 82 - CLOSED _ North America - Major Computer and Laptop OEM is looking to partner with a 3PSP/OEM for its internal repair operations
Estimated Annual Volume / Revenue:
Length of Service:	24 months
Request for Information:
OEM has substantial investment in labor and equipment for BGA repair is seeking to maintain its core competencies while partnering with 3PSPs/OEMs to minimize overhead costs and maintain experienced workforce. Open to all kinds of sophisticated electronic repair options such as GPS, Cable/Satellite boxes, Military, Aerospace, etc. 3PSPs who are looking to minimize overhead costs can take advantage of skilled personnel and facility infrastructure. OEMs who are looking to maintain internal repair operations will be able to negotiate independent line operations. Response should include - 1. Expertise in Reverse Logistics 2. Industries served 3. Technologies / services rendered 4. Contact information for executive staff Limit responses to 2 pages with financial overview.

Please submit your response to RFI ID 82 so it can be forwarded to the originator of this RFI.

RFI ID 81 - CLOSED - Chicago Based Retailer is looking for liquidation/broker
Estimated Annual Volume / Revenue:	8M
Length of Service:	24 months
Request for Information:
Chicago Based Retailer is looking for liquidation/broker that gets rid of returns from various products including consumer electronics, appliances, pharmaceuticals, food and consumables. Prefer to deal with liquidation or brokerage firms with established sales channels and/or current relationships with Retailers, OEMs, ODMs, or 3PSPs providing the same service to these companies for potential partnership. Broker may be responsible for receiving; inspecting all units for damage; record required data, i.e. product serial numbers, customer info, product disposition, etc. on a per RA (Return Authorization) basis. Please provide brief details on your company, what you currently sell, and type of product, warranty?s if you have them, and your ability to management fulfillment for e-tail orders. Strong management team, financials, and good D&B report a must. Please send 2-page response with company highlights. Questions email to rlquote@rltinc.com

Please submit your response to RFI ID 81 so it can be forwarded to the originator of this RFI.

RFI ID 80 - CLOSED - OEM seeks Third Party Logistics (3PL) partner
Estimated Annual Volume / Revenue:	7,000,000
Length of Service:	24 months
Request for Information:
The OEM wants to help take the company to the next level. They are tasked with developing the processes, partners and resources to provide clients with best-in-class warehousing, logistics, packaging, and Manufacturing Support Services. The OEM would like to set up appointments to discuss an extensive RFI for 3PL partners for expansion. The Company is not interested in courting a whole bevy of providers, but would rather concentrate on 3-4 prime candidates. The prime candidates will be financially very stable, with strong management and a reputation for great customer service. We are very optimistic about 2007 and anticipate increasing our business 15-20%+. This will be accomplished not only through new business but also through increased business from our existing companies by establishing long-term partnerships. Please send 2-page response with company highlights. Questions email to rlquote@rltinc.com

Please submit your response to RFI ID 80 so it can be forwarded to the originator of this RFI.

RFI ID 79 - CLOSED - Conglomerate is looking for Medical Device Processing/Repair
Estimated Annual Volume / Revenue:	16M
Length of Service:	36 months
Request for Information:
Conglomerate is looking for Medical Device Processing/Repair. We would like to find the best current providers and evaluate possible outsourcing. We are currently analyzing current RL process and trying to determine what is the best model for this type of service. What we want to look into are the following areas: Benchmarking: What technology for RL is out there? What do other medical device manufactures do? What software is used for returns initiation and authorization? Outsourcing: Have the necessary certifications & registrations to handle medical products. What is being offered for partnership possibilities? What 3PSP are currently provide service to medical device manufacturers? Who offers an entire end-to-end solution for medical devices? Limit responses to 2 pages with financial overview. Questions email to rlquote@rltinc.com

Please submit your response to RFI ID 79 so it can be forwarded to the originator of this RFI.

RFI ID 78 - CLOSED - US firm seeking Electronics Recycling
Estimated Annual Volume / Revenue:	10M
Length of Service:	24 months
Request for Information:
US Firm is interested in learning about potential opportunities to partner with its logistics, aerospace and defense companies. Prime candidate will be capable of recycling +10 million pounds a year of various electronics including printed circuit boards, IC?s, plastics, metals, etc for consumer electronics. The objective is to have partners with NO Landfill processes. Key Objectives are * Maximize Revenue for materials that can be recycled * Save on Destruction cost * Destruction Certification Strong potential references from other large Retailers, OEMs, ODMs, or 3PSPs are a major plus. Qualified companies will be asked to fill out, more extensive RFI. Please submit a two-page response to RL quote Questions email to rlquote@rltinc.com

Please submit your response to RFI ID 78 so it can be forwarded to the originator of this RFI.

RFI ID 73 - CLOSED - Leading Telecom Company Seeks Forward & Reverse Warehousing Solution
Estimated Annual Volume / Revenue:	8M
Length of Service:	24 months
Request for Information:
A leading telecommunications company is examining the integration of forward and reverse logistics operations in the US into a single warehouse. All forward logistics operations is either new or restocked equipment sourced using the company's inventory management system, excluding the RMA processes (repair & return) currently outsourced. The assets are used and/or excess telecom equipment of which the 3PL or 3PSP will be required to receive, identify parts (electronic cards, power supplies, modems, cabinets, frames and routers) and determine final disposition. The anticipated volume within a year is approximately 50,000 pieces. Disposition Type - Reuse / Redeployment (determine what parts have reuse opportunity based upon a set of inventory rules) - Sale (Consignment or Direct Sale) - Scrap *IMPORTANT: Respondents are asked to recommend a solution that would best achieve the characteristics and uniqueness of the two distinct logistical functions (forward and reverse) and acknowledge advantages and disadvantages of such a strategy.* It is not the intent of the member company to separate the functions between two companies. Note: Forward logistics warehouses in inventory over 1.3M in component and unit parts, and the 50,000 is the anticipated reverse portion. The preferred location would be Eastern US and this is a materials moving process, not an IT process.

Please submit your response to RFI ID 73 so it can be forwarded to the originator of this RFI.

RFI ID 71 - CLOSED - Major data storage OEM requires RL partner for growing Canadian operations. Cross dock rma process only. Opportunity for future growth and services.
Estimated Annual Volume / Revenue:	3000+
Length of Service:	36 months
Request for Information:
Major HDD and data storage manufacturer is working to increase sales in Canada and requires reverse logistics services on a limited scope for Canadian customers. The problem: We distribue a comparatively low volume of high dollar value product to end users and distribiutors in the Canadian market. Current reverse logistics services are provided from the US. Unacceptable delays in customer service are being experienced. The Solution: Your services within Canada to receive returned product from our Canadian customers and redistribute new/refurbished product within an acceptable time frame. Times will vary by product but are between 24 and 72 hours of receipt of ship request. Immediate need is for 3 product lines, about 12-15 part numbers. Your inventory will be replenished from our US operations. Opportunity: Upon demonstrated proficiency and partnership, there is an opportunity for the successful candidate to provide services for our other products for which we are currently using an alternate solution. Business is growing and we do not expect volumes to be flat over the next 3 years and well in to the future. Time frame: NOW. We require an immediate solution.

Please submit your response to RFI ID 71 so it can be forwarded to the originator of this RFI.

RFI ID 68 - CLOSED - Major Consumer Electronics Company Seeks Global Fulfillment 3PSP
Estimated Annual Volume / Revenue:	3.5M Yearly
Length of Service:	36 months
Request for Information:
Requirements 1. Expertise in parts procurement for reverse logistics fulfillment 2. Provide names and examples of companies you are currently working with to support parts distribution 3. Automation capabilities & IT systems used to manage parts distribution network 4. Identify your inventory control process 5. State Warehouse locations- (sites needed) North America (Dallas), Central Europe, Asia Pacific, Latin America 6. Give examples of direct order fulfillment process 7. Reporting functionality for on hand inventory, open po's, forecasting, cost of materials, financial tracking, etc... 8. Provide current financial statement 9. State how you can help us achieve long term profitability * Inventory Control use 1000 parts as base line High levels goals Implement a fully outsourced parts distribution model with minimal, upfront and ongoing IT investment. Partner with a strategic vendor that can scale and add incremental industry specific services to the RL supply chain. Provide global parts management and parts distribution to include planning, ordering, inventory control and all other elements of parts distribution network. Ensure automated methodologies are utilized to manage entire parts distribution network. * Any questions must be submitted by 8/18 * RFI completion date is 8/31 * Please limit number of pages sent to 2 pages of executive responses, and 1 page financials * Forward any SOW **For RLA members please see the attached doc under My Profile.

Please submit your response to RFI ID 68 so it can be forwarded to the originator of this RFI.

RFI ID 61 - CLOSED - Major Data Storage and Retail Product OEM seeking global Reverse Logistics Partner
Estimated Annual Volume / Revenue:	Pending
Length of Service:	36 months
Request for Information:
Potential partner will have the ability to provide full reverse logistics functions globally. The preferred partner will have a regional presence in North America, Europe, and the Asia Pacific in order to provide full global coverage. In the event that costs and processes vary significantly between participants, business may be awarded separately in each region. Partner will receive, test, repair, return defective product to vendors, provide regionally compliant scrap services, fulfill customer RMA's within 24 hours, maintain an inventory of warranty fulfillment parts and SKU's, and provide regular managemnt reporting. Partner should expect to perform all functions related to managing a production shop floor to APICS standards, including: Transportation Management, Inventory Management, Master Production Scheduling, Master Demand Scheduling and Order Management. Company should be able to receive RMA orders via EDI and provide order fulfllment data in return via EDI.

Please submit your response to RFI ID 61 so it can be forwarded to the originator of this RFI.

RFI ID 59 - CLOSED - A major OEM of PCs, Laptops and peripheral products is seeking a Third Party Service Provider (3PSP) in Latin America to process products returned from their customers.
Estimated Annual Volume / Revenue:	TBD
Length of Service:	12 months
Request for Information:
The products to be processed are PC (notebooks, desktops, PDAs, servers etc) and PC related (displays, printers, scanners etc) products, which will be manufactured and marketed to customers in the following countries: * Brazil * Mexico * Argentina * Colombia * Chile * Uruguay A 3PSP will be required to provide comprehensive Warranty and Post Warranty Field Replaceable Unit (FRU) parts support, call center, web based support and repair operations.

Please submit your response to RFI ID 59 so it can be forwarded to the originator of this RFI.

RFI ID 56 - CLOSED - Major US semiconductor capital equipment manufacturer seeking consultant / project management services to stream line and help implement optimized reverse logistics operation
Estimated Annual Volume / Revenue:	Not disclosed
Length of Service:	6 months
Request for Information:
Reverse Logistics Scope of Work: 1. Based upon best known methods (BKM's) outline, define roles and responsibilities (R&R) and project manage the implementation of the most efficient process for moving inventory from internal / external world wide customers to internal / external repairs facilities with final movement of return to stock (either to Phoenix based or depot based locations) o Focused goal is on the ease of movement through out the channel with the ability to track movements via technology o Reduced cycle time from customer back to stock o Reduction in cost from the current process. Freight and personnel handling 2. Outline, define R&R and project manage the implementation of a process for tracking the warranty status of spare parts of: o OEM / Internal source (supplier) warranty liability to equipment supplier (customer) o Equipment supplier ( supplier) warranty liability to end customer 3. Recommendation of what types of equipment supplier spare parts to bring back for repair based upon customer delight and financial benefits to the company 4. Recommendation of financial valuation of returned material for o Core units ( non-repaired) o Post repaired units o Returned to stock units o Recommendation for when and how to re-credit warranty reserve during the above indicate phases 5. Recommendation for the process flow and R&R of spare parts going through failure analysis ( internally / externally) with final communication back to end customer 6. Recommendations on reverse logistic operational and financial metrics which benefit all stakeholders (customers, operations, financial etc...) 7. Recommendation with defined R&Rs for getting reluctant customers to return material back to equipment supplier o How do we increase velocity of returns? 8. Recommendation of in source or outsource based upon equipment suppliers' business model which provides benefit for all stakeholders (customers, operations, financial etc...) 9. Seek to maximize the best utilization of equipment suppliers SAP IT system, as opposed to implementation of any other rider software 10. SAP knowledge required

Please submit your response to RFI ID 56 so it can be forwarded to the originator of this RFI.

RFI ID 34 - CLOSED - A Dallas-based private equity firm wants to buy and operate a third party reverse logistics company (ies).
Estimated Annual Volume / Revenue:	15,000,000
Length of Service:	3 months
Request for Information:
A Dallas-based private equity firm wants to buy and operate a third party reverse logistics company (ies). The two principals have over 30 years of leadership and managerial experience and have held senior executive positions in the building products, logistics, telecommunications and professional services industries. One principal has spent 17 years in and around logistics. The firm has a complete due diligence team and is prepared to move quickly to close transactions that meet their criteria which includes: 1. Prefer companies located in the Southwestern US 2. $15 million revenue and/or $1.5 million cash flow 3. Strong customer relationships and/or contracts 4. Prefer companies servicing high tech (ie PC) clients 5. Strong managers in key areas 6. Prefer companies with proprietary processes 7. Motivated seller

Please submit your response to RFI ID 34 so it can be forwarded to the originator of this RFI.

RFI ID 33 - CLOSED - Major ODM Needing Notebook Motherboard Repair.
Estimated Annual Volume / Revenue:	5,000,000
Length of Service:	24 months
Request for Information:
Major ODM that build notebooks for the top two largest brand name notebook companies, is looking for a repair depot for notebook motherboards. BGA replacement is a must and this will be a high volume repair operation, up to 10,000 board per month. The service requirements are 1. Notebook computer mother board repair 2. TAT 3 days 3. Yield > 98% 4. DOA rate < 0.5% 5. 90 days re-repair rate < 3%

Please submit your response to RFI ID 33 so it can be forwarded to the originator of this RFI.

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