Amsterdam 2005 Keynote Address

Keynote speaker Jose Garcia, Director of WW Service Xbox for Microsoft Corporation, opened RLTS Amsterdam 2005 with his presentation on "Major Challenges Facing Reverse Logsitics."

Jose shared Xbox's world class after-sales experience processes and discussed how other OEMs can have "consistent global customer service experiences" and how their 3PSPs can provide it.   Download

Amsterdam Doubles Attendance!

Amsterdam's second annual Reverse Logistics Trade Shows Conference and Expo was held on June 27-29, 2005. Attendance doubled from the previous year with 220 registered attendees participating. OEMs, ODMs, Branded Companies, Retailers, 3PLs and 3PSPs gathered from across the globe to share best practices, discuss industry issues and strategize on how to make the industry stronger. Companies in attendance included IBM Netherlands, Nokia, TNT Logistics, PalmOne, Cisco, Celestica, Polaroid and Sykes Global Services. Click HERE for the list of companies represented.

Over 25 Exhibitor and Sponsor companies provided attendees with an opportunity to make essential business contacts with current and potential key business partners. "I was very impressed the quality of information that I received at RLTS Amsterdam" said Albert Lin, Managing Director at CMO Europe B.V. "As a result of RLTS, we are now in discussion with individuals that will help us grow our Reverse Logistics solutions."

Conference sessions and panel discussions focused on industry-specific issues such as "e-Waste Collection and Recycling Act, WEEE, RoHS Impact on OEMs & 3PSPs," "Reverse Logistics - In Search of Excellence" and "Global Warranty Support."  More Info...

RLTS Singapore 2005
REGISTER NOW FOR EARLYBIRD DISCOUNTS!

October 25-27, 2005
Pan Pacific Hotel
Singapore

Get ready for Asia in October 2005. Companies from the South Pacific, Asia and many other international delegates will be in attendance. ODMs and OEMs will be looking for 3PSPs that can manage ReverseLogistics in the Far-East, along with identifying ReverseLogistics solutions for Europe and North America.

Stay at the newly renovated Pan Pacific Hotel and get the group rate for the Reverse Logistics Conference & Expo. Online Room Reservations form

For more information visit www.RLTShows.com.

Amsterdam 2005 conference presentations are now available for download. For a detailed listing of presentations available, please visit the RLA Publications page. Downloads are free of charge for members of the Reverse Logistics Association.

If you are not a member but attended the Amsterdam 2005 Reverse Logistics Conference and Expo, for a limited time, you may apply the cost of your registration toward an association membership. Click HERE for more information.

Reverse Logistics Tips from the Pros

Reverse Logistics Conference and Expo in Amsterdam hosted by the Reverse Logistics Association featured top notch speakers with an overwhelming amount of new data, experiences and advice on Reverse Logistics, with a European twist.

Some of the tips picked up at the show may help companies improve their Reverse Logistics operations, whether an OEM or a 3rd party service provider.   Full Article

Are You Keeping Score of Your Business?

The goal of any performance management system is clearly communicating to management data from many perspectives enabling informed decisions. Organizations must depend on the measurement and analysis of performance. Such measurements should be derived from business strategies and focus on critical processes. Performance management should cover the areas of customer, product and service; comparisons of operational, market, and competitive performance; and supplier, employee, cost and financial performance. The key is to link measures to your customer's critical-to-quality requirements and review performance on a continual basis.  More

Strategic Directions & Opportunities in the European Reverse Logistics & Repair Services Market

This White Paper summarizes the results of significant research, conducted by one of the country's leading consulting firms, D.F. Blumberg Associates, into the Reverse Logistics and Repair Services market.

Upcoming Events

Los Angeles - Aug 16, 2005
Atlanta - Sep 20, 2005
Singapore - Oct 25, 2005